We can no longer stand by and let toxic people erode patient safety, our self-esteem, and the bottom line! This webinar will help you take immediate action!
This problem is so severe that Dr. Kusy's research discovered:
Only 1-6% of targets of incivility ever filed complaint
94% of leaders reported working with toxic people
92% rated the severity from 7 to 10 on a 10-point scale
45% said the uncivil person lashed out 2-3 times per week
51% of victims said they would likely leave as a result
Why you should attend
Dr. Mitch Kusy and his research colleague conducted an extensive 3-year national study of over 400 individuals on what makes toxic people tick.
More revealing is the impact of toxic people on patient safety:
70-80% of medical professionals reported medication errors due to disruptive behaviors
51% nurses reported patient errors from physician abuse
65% reported lateral abuse (nurse to nurse); 77% from vertical abuse (physician to nurse)
50% can't handle the incivility
31% nurses quit as a result of a toxic person
Intimidation caused 49% med errors resulting 27% patient mortality
Who Will Benefit
Chief Nursing Office
Nurse Leads
Medical Leaders
Nurses
Physicians
Ancillary Healthcare Professionals
HR Healthcare Leaders
Healthcare Administrators